X-Treme Scooters Electric Scooter (Black)

What customers say about X-Treme Scooters Electric Scooter (Black)?

1. 77 of 83 people found the following review helpful

   
   Great concept, poor execution, September 15, 2007

   By 

   sandy10m (Berkeley CA United States) –

   I bought this scooter 2 weeks before college started so that I would have plenty of time to get it ready for use. However, it’s now 3 weeks into college, and it’s still in pieces. Let’s start at the beginning. There was shipping damage when I unloaded the scooter, but it was a cracked plastic fender and a bent piece of metal, which would probably get damaged the first time the scooter fell over anyway, so I wasn’t too worried. Then I had to put the scooter together, which was not an easy feat single-handed. It probably took 3 times as long because I didn’t have a buddy helping me. This is something they don’t tell you. There were a few pieces of hardware missing, like washers, but I went into the garage and dug up a few, no problem. I charged the batteries and waited in anticipation for the big moment when I would ride my speedy scooter. However, it barely went faster than a brisk walk. I emailed the tech support, and it took 3 days for an answer. My guess is that these 360′s are so badly manufactured that they have so many things wrong with them, and tech support is overwhelmed. They told me to check the volts of the batteries. I had to buy a voltmeter, but I did that. They checked good. Then they said it was the power controller, and they would send me a new one. They were on back order, so it took about a week. I installed the new controller, and the motor ran in reverse instead. Another email and another 3 days later they told me how to switch two of the wires. Now it ran forward–yahoo. I took it out for a spin, and it went much faster, for about 5 blocks, and then it just quit, dead, and I had to push it home. Another 3-day email and I was told it was the wrong version controller. Another week, and I had a new correct controller, which once installed had the same terrible performance as the original controller. Another 3-day email and now they claimed the batteries were bad again. They gave me instructions on how to remove them, and I had to almost completely disassemble the scooter to get at them. The batteries go in the mail tomorrow, at my expense, and we’ll see what they tell me next. I decided not to wait anymore to post this review since I had seen enough. BOTTOM LINE: the 360 scooter is a FANTASTIC CONCEPT with lots of safety features, but it is not well made. If there is anything wrong with it, you are in for a LONG adventure. You are better off paying more for a simpler scooter that works. I test-drove the I-Zip and the Go-Ped for comparison, and even though the batteries were only partially charged at the dealership, the scooters went twice as fast as my 360. The X-treme tech support folks were always polite, but they were nearly impossible to reach. Waiting 3 days between replies is ridiculous. So, there’s my review. I hope it helps.

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2. 25 of 29 people found the following review helpful

   
   Do not buy this scooter!, December 20, 2007

   By 

   John Mcisac (Boston, Ma) –
   
     

   I bought two of these for Christmas and they are horrible. They barely fit together, they have the worst directions I have ever seen. Parts arrived that were cracked and the battery cover has a lock but the cover doesn’t fit so it slide off any way. X-treme Scooters is the worst place to buy anything but especially these scooters. Stay away from these and them!

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3. 26 of 31 people found the following review helpful

   
   Do Not Buy this Scooter, October 28, 2008

   By 

   Scooterless (Chicago, IL) –

   Do Not Buy this Scooter. We purchased ours in May 2008 – stopped working just after the 90 day warranty offered by Urban Scooter. Replaced the Controler in September – worked for 2 more weeks – broke again and guess what x-treme scooters does not offer warranty on parts.
   The 360 is a total piece of junk – an expensive non returnable piece of junk

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